24/7 emergency plumbing in Philadelphia
Burst pipe at midnight? Sewage in the basement? No heat on the coldest night of the year? A live dispatcher answers, the nearest truck rolls, and you pay one flat price - day or night.
Don’t wait for morning - every minute of standing water costs you. Call and we’ll coach you through the shutoff while a Philadelphia plumber is already on the way.
Call to fixed, in five steps
The moment you dial, the clock starts on our side - here’s exactly what happens next.
You call - a real dispatcher answers
One ring, one live person at our Philadelphia dispatch desk - 24 hours a day, holidays included. No answering service, no callback queue. Tell us what’s happening and we’ll talk you through shutting off water or gas while a truck is already rolling.
We dispatch the nearest truck
Our techs work in neighborhood zones from Center City to the Northeast to the Main Line, so the closest available plumber heads your way with a stocked truck. You get a name, a photo, and a live ETA by text - target on-site response is 60 minutes.
We diagnose on the spot
The tech finds the real source fast - camera-scoping a backed-up sewer line, pressure-testing for a hidden leak, or tracing a no-heat call to the water heater. You see exactly what we see, so there’s no guessing and no upsell.
You get a flat-rate quote first
Before a single wrench turns, you approve one flat price - the same rate at 2am on a holiday as a Tuesday afternoon. No hourly meter, no overtime surcharge, no surprise line items when the job is done.
We fix it - and clean up
Most emergencies are stopped the same visit: the leak stopped, the drain flowing, the heater firing. Every repair is code-correct and backed by our five-year workmanship warranty in writing. Then we wipe down and haul off the mess.
Call us right away if…
- A burst or leaking pipe soaking a wall, ceiling, or basement
- A sewage backup or water rising in tubs, floor drains, or the yard
- No water at all, or a main line you can’t shut off
- No heat or no hot water on a freezing Philadelphia night
- A frozen pipe in an exterior wall or unheated crawl space
- An overflowing toilet you can’t stop, especially a home’s only bathroom
Not sure? Call anyway - we’ll tell you straight whether it can wait for a scheduled visit or needs a truck tonight.
Do this before we arrive
- Smell gas or rotten eggs? Leave now, then call PGW at (215) 235-1212 or 911 from outside - then call us.
- Find your main water shutoff (usually near the meter or where the line enters) and turn it clockwise to off.
- For a burst supply line under a sink or toilet, close the small local shutoff valve on the wall.
- Kill power to a water heater or any outlet near standing water at the breaker before you wade in.
- Move rugs, electronics, and anything valuable clear of the water while you wait for the truck.
- Call our 24/7 line - we’ll coach you through the rest while a Philadelphia plumber is on the way.
Questions we hear a lot
Straight answers before you ever pick up the phone.
Ask us anythingWhat actually counts as a plumbing emergency?
Anything that’s flooding your home, threatening it with water damage, or leaving you without a working essential. Burst or leaking pipes, sewage backing up into tubs and floor drains, a toilet you can’t stop overflowing, no water at all, and no heat or no hot water on a freezing night are all true emergencies. If water is where it shouldn’t be - or you can’t get it where it should be - call us and we’ll roll a truck day or night.
How fast can an Acme plumber get to me in Philadelphia?
Our target on-site response is 60 minutes across Philadelphia and the close-in suburbs, because we dispatch the nearest truck from neighborhood zones rather than one central depot. The moment you call, a real dispatcher confirms your address, sends the closest available tech, and texts you a live ETA and the plumber’s name and photo so you know exactly who’s coming.
I smell gas. What should I do before you get here?
Treat it as an evacuation, not a plumbing call. Get everyone out of the house immediately - don’t flip light switches, use the phone indoors, or light anything. From outside, call Philadelphia Gas Works at (215) 235-1212 (or 911) and let the utility make the property safe. Once the gas emergency is handled, call us and we’ll repair or replace the failed line, fitting, or appliance connection that caused it.
It’s freezing and a pipe froze or burst. Can you help tonight?
Yes - winter no-heat and frozen-line calls are some of the most common reasons Philadelphia neighbors call us after dark. If a pipe has already burst, shut your main water off and call right away so we can stop the flooding. If a line is frozen but intact, we can thaw it safely and, where it makes sense, add insulation or heat tape so the same pipe in that cold exterior wall or crawl space doesn’t freeze again next cold snap.
Do you really charge the same price at 2am as during the day?
Yes. Every emergency job is flat-rate quoted and approved before we start, and that price is the same at 2am on a holiday weekend as it is on a Tuesday afternoon - no overtime, no after-hours surcharge, no hourly meter running while we work. You’ll never get a bigger bill just because your pipe chose a bad time to burst.
Should I try to fix it myself first, or just call?
Do the safe, reversible things - shut off the water main or a local valve, kill power near standing water, and move valuables clear. Skip anything that means opening a wall, working on a gas line, or snaking a sewer with a rented machine; those are where DIY turns a repair into a much larger one. Call us and we’ll coach you through the safe steps on the phone while a licensed plumber is already headed your way.
Let’s get the water flowing the right way.
Book online in under a minute or call our 24/7 line - a licensed Philadelphia plumber, on your schedule, at a price you approve first.
